Contacting us from inside SEMAOS
Last updated September 22, 2026
In short. Open your account menu (bottom of the sidebar) and choose Contact us, or type 'support' into ⌘K. Pick a category, write your message, and send. We reply to your account email. 10 messages per person per day.
If something in SEMAOS breaks, confuses you, or could be better, you can tell us without leaving the app. It's the same form whether you're reporting a bug, asking a question, or suggesting an idea.
Where is the form?
Two places, same form:
- Your account menu at the bottom of the sidebar, then Contact us.
- The command palette (⌘K on Mac, Ctrl+K on Windows): type support, bug, feedback, or get in touch.
What does it send?
| Field | What it holds |
|---|---|
| Category | Something's broken, Question, or Idea |
| Message | Up to 5,000 characters, in your words |
| Page details | On by default: the page you were on, your window size, and your browser. Untick it if you'd rather not include those |
We add your account email, your workspace's plan and status, and the date in your workspace's time zone, so we can find the right account without asking.
What happens next?
Your message is saved the moment you press Send, and a copy goes to our support inbox. We reply to your account email. The message itself is never shown to other members of your workspace.
Limits
- 10 messages per person per day. The counter resets at midnight UTC. If it's urgent and you're at the limit, email support@semaos.io directly.
- Messages can't be sent while a SEMAOS operator is viewing your account on your behalf.
- Screenshots aren't supported in the form yet; describe the page and we'll ask if we need one.